Privacy Policy
1. INTRODUCTION
Starline Pool South West (website URL: https://starlinepoolsouthwest.co.uk) values your privacy and is committed to protecting your personal data. This Privacy Policy outlines how we collect, use, and safeguard your information. By using our website, you consent to the data practices described in this policy.
2. DATA COLLECTED
DATA STORAGE LOCATION
We are a UK-based company operating web servers hosted in the United Kingdom. Our hosting provider ensures compliance with GDPR regulations, ensuring your data is securely stored and protected.
REGISTRATION DATA
If you register on our website, we store your chosen username, email address, and any additional personal information added to your user profile. You can view, edit, or delete your personal information at any time (except for your username). Website administrators can also access and manage this data.
PURCHASE DATA
When you make a purchase on our website, we collect the necessary billing and shipping details to process your order. Payment details are securely processed through third-party payment gateways such as PayPal. We do not store your financial information.
SUPPORT DATA
If you contact us for support, we collect the information provided in the support request to assist you. This data is only used for customer service purposes.
COMMENTS
When visitors leave comments, we collect the data entered into the comments form, along with the visitor’s IP address and browser details for spam detection purposes.
CONTACT FORM
Information submitted through our contact form is sent to our company email and is used solely for customer service purposes. It is not shared with third parties or used for marketing purposes without your consent.
GOOGLE ANALYTICS
We use Google Analytics for anonymous reporting of site usage. No personally identifiable data is collected. If you wish to opt out of Google Analytics, you can do so here.
USES OF PERSONAL DATA
We use your personal information for the following purposes:
- Verifying/identifying users during website interaction.
- Providing technical assistance and customer support.
- Sending updates and important notifications.
- Preventing fraudulent transactions and ensuring security.
- Enhancing website functionality and user experience.
- Administering marketing campaigns (with consent).
3. EMBEDDED CONTENT
Our website may contain embedded content (e.g., videos, social media posts). Embedded content behaves as if you visited the third-party website directly, which may collect data about you. Please refer to the privacy policies of these external websites for more details:
4. COOKIES
Our website uses cookies to enhance user experience. You can control cookie settings via your browser. Below are the types of cookies used:
NECESSARY COOKIES:
- Session cookies for authentication and security.
- Preferences cookies for user experience improvements.
THIRD-PARTY COOKIES:
- Google Analytics cookies for tracking website performance.
- Social media integration cookies (Facebook, X, YouTube) for embedded content.
5. WHO HAS ACCESS TO YOUR DATA?
Your personal information is accessible only to:
- Starline Pool South West’s system administrators.
- Customer support staff (to provide assistance).
- Authorized service providers (for necessary services, e.g., payment processing).
We do not sell or share your data with third parties unless required for service provision or legal compliance.
6. DATA RETENTION
We retain your data as follows:
- Support requests: Until resolved.
- Order details: Retained as required for legal and tax purposes.
- Registration data: Until you request deletion.
- Comments: Indefinitely unless requested for removal.
You may request the deletion of your data at any time by contacting us.
7. SECURITY MEASURES
We implement industry-standard security measures, including SSL encryption, to protect your personal data. In the event of a data breach, affected users will be notified and necessary actions will be taken to mitigate risks.
8. YOUR RIGHTS
Under GDPR, you have the right to:
- Request access to your data.
- Request correction or deletion of your data.
- Object to data processing for marketing purposes.
- Withdraw consent at any time (where applicable).
To exercise these rights, please contact us at [email protected].
9. THIRD-PARTY WEBSITES
Our website may contain links to third-party websites. We are not responsible for their privacy practices. We recommend reviewing their privacy policies before providing personal information.
10. DISCLOSURE FOR LEGAL PURPOSES
We may disclose personal data when required by law, to comply with legal obligations, or to protect our rights and interests. If we receive a legal request for your data, we will notify you unless prohibited by law.
11. CHANGES TO THIS PRIVACY POLICY
We reserve the right to update this policy as needed. Any changes will be posted on this page. Continued use of our website after updates implies acceptance of the revised policy.
Last updated: March 2025
For questions about this Privacy Policy, please contact us at:
📧 Email: [email protected]
📞 Phone: +44 01278 802801
🌍 Website: https://starlinepoolsouthwest.co.uk
3. EMBEDDED CONTENT
Pages on this site may include embedded content, like YouTube videos, for example. Embedded content from other websites behaves in the exact same way as if you visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged-in to that website. Below you can find a list of the services we use:
The Facebook page plugin is used to display our Facebook timeline on our site. Facebook has its own cookie and privacy policies over which we have no control. There is no installation of cookies from Facebook and your IP is not sent to a Facebook server until you consent to it. See their privacy policy here: Facebook Privacy Policy .
X
We use the X API to display our tweets timeline on our site. X has its own cookie and privacy policies over which we have no control. Your IP is not sent to a X server until you consent to it. See their privacy policy here: X Privacy Policy .
YOUTUBE
We use YouTube videos embedded on our site. YouTube has its own cookie and privacy policies over which we have no control. There is no installation of cookies from YouTube and your IP is not sent to a YouTube server until you consent to it. See their privacy policy here: YouTube Privacy Policy.
4. COOKIES
This site uses cookies – small text files that are placed on your machine to help the site provide a better user experience. In general, cookies are used to retain user preferences, store information for things like shopping carts, and provide anonymized tracking data to third party applications like Google Analytics. Cookies generally exist to make your browsing experience better. However, you may prefer to disable cookies on this site and on others. The most effective way to do this is to disable cookies in your browser. We suggest consulting the help section of your browser.
NECESSARY COOKIES (ALL SITE VISITORS)
- cfduid: Is used for our CDN CloudFlare to identify individual clients behind a shared IP address and apply security settings on a per-client basis. See more information on privacy here: CloudFlare Privacy Policy.
- PHPSESSID: To identify your unique session on the website.
NECESSARY COOKIES (ADDITIONAL FOR LOGGED IN CUSTOMERS)
- wp-auth: Used by WordPress to authenticate logged-in visitors, password authentication and user verification.
- wordpress_logged_in_{hash}: Used by WordPress to authenticate logged-in visitors, password authentication and user verification.
- wordpress_test_cookie Used by WordPress to ensure cookies are working correctly.
- wp-settings-[UID]: WordPress sets a few wp-settings-[UID] cookies. The number on the end is your individual user ID from the users database table. This is used to customize your view of admin interface, and possibly also the main site interface.
- wp-settings-[UID]:WordPress also sets a few wp-settings-{time}-[UID] cookies. The number on the end is your individual user ID from the users database table. This is used to customize your view of admin interface, and possibly also the main site interface.
5. WHO HAS ACCESS TO YOUR DATA
If you are not a registered client for our site, there is no personal information we can retain or view regarding yourself.
If you are a client with a registered account, your personal information can be accessed by:
- Our system administrators.
- Our supporters when they (in order to provide support) need to get the information about the client accounts and access.
6. THIRD PARTY ACCESS TO YOUR DATA
We don’t share your data with third-parties in a way as to reveal any of your personal information like email, name, etc.
7. HOW LONG WE RETAIN YOUR DATA
When you submit a support ticket or a comment, its metadata is retained until (if) you tell us to remove it. We use this data so that we can recognize you and approve your comments automatically instead of holding them for moderation.
If you register on our website, we also store the personal information you provide in your user profile. You can see, edit, or delete your personal information at any time (except changing your username). Website administrators can also see and edit that information.
8. SECURITY MEASURES
We use the SSL/HTTPS protocol throughout our site. This encrypts our user communications with the servers so that personal identifiable information is not captured/hijacked by third parties without authorization.
In case of a data breach, system administrators will immediately take all needed steps to ensure system integrity, will contact affected users and will attempt to reset passwords if needed.
9. YOUR DATA RIGHTS
GENERAL RIGHTS
If you have a registered account on this website or have left comments, you can request an exported file of the personal data we retain, including any additional data you have provided to us.
You can also request that we erase any of the personal data we have stored. This does not include any data we are obliged to keep for administrative, legal, or security purposes. In short, we cannot erase data that is vital to you being an active customer (i.e. basic account information like an email address).
If you wish that all of your data is erased, we will no longer be able to offer any support or other product-related services to you.
GDPR RIGHTS
Your privacy is critically important to us. Going forward with the GDPR we aim to support the GDPR standard. Starline Pool South West permits residents of the European Union to use its Service. Therefore, it is the intent of ThemeREX to comply with the European General Data Protection Regulation. For more details please see here: EU GDPR Information Portal.
12. AMENDMENTS
We may amend this Privacy Policy from time to time. When we amend this Privacy Policy, we will update this page accordingly and require you to accept the amendments in order to be permitted to continue using our services.